Frequently Asked Questions

Everything you need to know about filing taxes online with TaxiviaHub

What is TaxiviaHub?
TaxiviaHub is a centralized online platform designed to simplify the Canadian tax filing experience. We offer intuitive tools, clear guidance and secure document submission so users can prepare and file their returns accurately from anywhere in Canada.
How do I register for an account?
Creating an account with TaxiviaHub is easy. Click “Sign Up” on our homepage, enter your name, email address and create a password. Once you confirm your email, you can log in and start your tax submission process in minutes.
What information do I need to file taxes online?
To file your taxes with TaxiviaHub, you’ll need personal identification such as your Social Insurance Number, details from your T4 and other income statements, information on deductions and credits, and any receipts or supporting documents relevant to your situation.
Is my personal information secure?
Yes. TaxiviaHub uses industry-standard encryption protocols and secure servers to protect your data at every step. Our privacy measures ensure that your personal and financial details remain confidential and accessible only to authorized users.
Can I file multiple returns for different tax years?
Absolutely. TaxiviaHub allows you to prepare and submit returns for current and prior years supported by the Canada Revenue Agency. You can select the appropriate tax year when setting up a new submission in your account.
How do I submit supporting documents?
After entering your tax details, you can upload digital copies of supporting documents directly through our secure portal. Files are encrypted in transit and stored temporarily until they are successfully submitted to the tax authorities.
What if I made a mistake on my submission?
If you notice an error after filing, you can use our guided amendment feature to correct your return. Simply access the filed return in your dashboard, select “Amend Return” and follow the prompts to update the necessary details.
How long does it take to process my return?
Processing times are determined by the Canada Revenue Agency. Typically, electronic submissions are processed within two to four weeks. You can track your status directly on your TaxiviaHub dashboard once the CRA has begun review.
Do I need to print and mail my forms?
No. When you file electronically through TaxiviaHub, your return and supporting documents are transmitted directly to the CRA. No printing or mailing is required unless specifically requested by the agency.
Are there fees for using TaxiviaHub?
Yes. We offer transparent, flat-rate pricing based on the level of service and number of returns you file. All fees are displayed before you confirm payment so there are no surprises.
Can I get help during the filing process?
Yes. TaxiviaHub provides in-platform guidance, step-by-step prompts and access to our knowledge base. If you need further assistance, you can contact our support team via phone or email during business hours.
Can I access my filed returns later?
Certainly. All of your submitted returns and documents are stored securely in your account. You can log in at any time to view, download or print past filings and supporting materials.
What payment methods are accepted?
We accept major credit cards and Interac e-Transfers for payment. Charges are processed securely and you will receive a receipt via email once your transaction is complete.
How do I contact customer support?
You can reach our support team by calling +14167845158, sending an email through the contact form on our website or visiting our office at 1 Wellington St, Ottawa, ON K1A 0A9, Canada. Our hours are Monday to Friday, 9AM to 6PM ET.